Get compensation. Assess your right to compensation effortlessly.
Your entitlement to seek compensation and reimbursement for flight delays or cancellations!
It's as straightforward as this:
Secure your recompense in three easy steps.
1. Validate your entitlement
Whether it's due to a delay, cancellation, denied boarding, rebooking, or a missed connection, we've got you covered.
2. Assert your
We apply pressure on the airline, and if needed, we pursue legal action. Hassle-free and risk-free.
3. Acquire your funds
Upon success, we promptly transfer your funds to you. Should the airline reimburse your ticket within 7 days, our service is complimentary. Beyond that, you only incur charges if we achieve success (commission ranging from 14-28% plus VAT). Typically, for compensation, the commission hovers around 20-30% (plus VAT).
We provide assistance for issues related to your air travel,
even for flights that occurred up to six years ago.
Delayed Flights:
If your flight experiences a delay of 3 hours or more, you might qualify for compensation according to EU regulations.
Flight Cancellations:
In the event of a sudden flight cancellation, you may be eligible for compensation under EU law. If an alternate flight is not provided, you can also seek a refund for your ticket.
Missed Connecting Flights:
Compensation is available if you miss a connecting flight due to circumstances beyond your control, resulting in a delay of 3 hours or more at your final destination.
Rebooked Flights:
In case your flight is rebooked, you have the right to a full ticket refund. Additionally, if the rebooking occurs on short notice (within 14 days of departure), you may be entitled to compensation.
Rebooked Flights:
In case your flight is rebooked, you have the right to a full ticket refund. Additionally, if the rebooking occurs on short notice (within 14 days of departure), you may be entitled to compensation.
Delayed Flights:
If your flight experiences a delay of 3 hours or more, you might qualify for compensation according to EU regulations.
Flight Cancellations:
In the event of a sudden flight cancellation, you may be eligible for compensation under EU law. If an alternate flight is not provided, you can also seek a refund for your ticket.
Missed Connecting Flights:
Compensation is available if you miss a connecting flight due to circumstances beyond your control, resulting in a delay of 3 hours or more at your final destination.
Rebooked Flights:
In case your flight is rebooked, you have the right to a full ticket refund. Additionally, if the rebooking occurs on short notice (within 14 days of departure), you may be entitled to compensation.
Delayed Flights:
If your flight experiences a delay of 3 hours or more, you might qualify for compensation according to EU regulations.
Just utilize FlightEase
Prompt and efficient
Numerous airlines neglect responding to inquiries. We persist until asserting your entitlement without relenting.
Zero red tape
Abundant intricate paperwork to complete – we comprehend the requirements.
Time and energy conservation
Upon gathering essential information, we handle all aspects – entirely hassle-free.
Numerous airlines neglect responding to inquiries. We persist until asserting your entitlement without relenting.
Abundant intricate paperwork to complete – we comprehend the requirements.
Our extensive experience aids in steering clear of errors, heightening your probability of triumph.
Upon gathering essential information, we handle all aspects – entirely hassle-free.
Frequently Asked Questions
Individuals seeking to embark on their much-anticipated vacation or return home post-travel often depend on the smooth departure of their flights. Unfortunately, it is a common occurrence for flights to encounter delays, cancellations, or for passengers to miss connecting flights. The reassuring news for those affected is that, in such situations, passengers possess extensive rights outlined in the EU Air Passenger Rights Regulation 261/2004, potentially qualifying them for a reimbursement of their ticket or compensation. This serves as a modest recompense for the inconvenience experienced. The EU Passenger Rights Regulation is applicable to flights either departing from or arriving in the EU, with the additional requirement that the airline must have its base in the EU for the latter case.
How does compensation differ from ticket reimbursement?
Flight disruptions such as cancellations, delays, overbookings, and missed connections routinely inconvenience passengers. If the airline is responsible for the issue, passengers may be eligible for compensation under the EU Passenger Rights Regulation for the disrupted flight. This compensation, according to EU law, serves as recompense for the time lost and inconvenience endured by passengers.
On the other hand, a ticket refund constitutes the reimbursement of the ticket price. In the event of a flight cancellation without a replacement or significant delays in flight times, the airline is obligated to refund the ticket cost. In certain scenarios, passengers may qualify for both a ticket refund and compensation following a flight cancellation.
What are my rights in case of a flight cancellation?
In the event of a flight cancellation, you have the right to seek compensation according to EU air passenger regulations if the airline notifies you of the cancellation less than 14 days before the scheduled departure, and the cancellation is the airline's responsibility. If the cancellation is beyond the airline's control, you are entitled to either a replacement flight or rebooking, or you can request a refund for the ticket, including additional expenses for seat reservations or baggage. It's important to note that you're not obliged to accept vouchers. If the airline is at fault for a last-minute cancellation and doesn't offer an alternative flight, you can both compensation and a refund for your ticket.
To be eligible for compensation for a flight cancellation, the airline must be responsible for the cancellation, and you must have checked in on time. Additionally, the flight must have either originated from or landed in the EU. In the case of the latter, the airline must be EU-based. The cancellation should have occurred within the past 6 years. If these conditions are met, you have the right to compensation for the flight cancellation.
What are my entitlements in the case of a flight delay?
If your flight arrives at the destination more than 3 hours later than scheduled, you may be entitled to compensation under EU law, provided the airline is responsible for the delay. In situations where the delay leads to extended waiting times at the airport, the airline is obligated to provide complimentary drinks and snacks. These care services are also mandated by EU regulations. Importantly, when compensation for a flight delay, only the delay upon arrival – not the departure delay – is considered relevant.
What entitlements do I have if my flight experiences overbooking?
A common occurrence in the effort to maximize seat occupancy is airlines overbooking flights. In the event that the airline notifies you of an overbooked flight, disrupting your original travel plans, you have the right to request an alternative flight, compensation, or a refund for your ticket. Additionally, if you face prolonged waiting times at the airport, you are entitled to care services.
How much compensation can I for a problematic flight?
The compensation amount is contingent upon the flight's distance, with the ticket price playing no role in the calculation. For short-haul flights (under 1,500 kilometers), the EU Passenger Rights Regulation grants €250 per person. Medium-haul flights (up to 3,500 kilometers), such as from Berlin to Mallorca, warrant €400, while long-haul flights (over 3,500 kilometers) may result in a compensation of €600.
Do passenger entitlements apply in case of a labor strike?
When there's a strike involving air traffic control, airport personnel, or airline staff, it often leads to disruptions in flight schedules. Despite this, passengers generally retain comprehensive rights even during such strikes. For instance, you have the right to alternative transportation at the earliest opportunity. If prolonged waiting times occur at the airport, the airline is obligated to provide care, which may include snacks, refreshments, and, in some cases, hotel accommodations.
If your departure is delayed by more than 5 hours, you possess the option to cancel the flight, and the airline must reimburse the ticket cost. If airline staff engage in a strike, you might be eligible for compensation in cases of flight cancellations or significant delays.
What qualifies as extraordinary circumstances?
Airlines typically aren't required to compensate passengers when the cause of flight disruptions is beyond their control. Such instances fall under the category of extraordinary circumstances. Examples of these include strikes by air traffic control or airport personnel, severe weather conditions, airport and airspace closures, border shutdowns, or natural disasters.
For instance, if a flight experiences delays or cancellations due to a storm, passengers aren't entitled to compensation, but the airline still has specific obligations outlined by the EU Passenger Rights Regulation.
What is the timeframe for passengers to make a?
In Germany, passengers can assert their against the airline up to 3 years following the problematic flight. Notably, the deadline is calculated at the year's end. This means if you faced a flight disruption in 2021, you have until the end of 2024 to seek compensation or ticket reimbursement. Different countries have varying regulations: in France, the window is 5 years, while in the UK, it extends to 6 years.
Is it possible for me to make a for a bundled travel package?
The rights granted by the EU Air Passenger Rights Regulation extend to encompass package tours as well. Consequently, if your flight faces cancellation or delays, you hold the right to compensation or ticket reimbursement as a part of a packaged holiday deal. In the event of a complete cancellation initiated by the travel agency, such as due to circumstances like Covid-19, you are entitled to a refund of the incurred travel expenses.
How can I assert my rights in the event of flight complications?
To pursue your effectively, it is recommended to seek professional assistance. Passengers attempting to assert independently are often sidelined or completely disregarded by airlines. Place your trust in seasoned experts in air passenger rights, such as Directair Services SG. They will assist you in successfully upholding your rights. The process is straightforward – simply provide Directair Services SG with your flight details online. If you have a valid, you can authorize Directair Services SG to advocate for your rights. The experts will then manage the case, ensuring you receive the compensation owed by the airline.
Flight compensation statistics
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